Solved: Sending back phone

Badger74 · ‎29-06-2020

How do you go about sending back a phone you just got delivered

madasaf1sh · ‎29-06-2020

@Badger74

You will need to call Customer Services Guide: Coronavirus Community Help and Support

As they will need to process a cancellation etc.

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

madasaf1sh · ‎29-06-2020

@Badger74

You will need to call Customer Services Guide: Coronavirus Community Help and Support

As they will need to process a cancellation etc.

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Badger74 · ‎29-06-2020

Thanks

Bambino · ‎29-06-2020

@Badger74 Make sure you take pictures of the phone before you send it back. Also make sure you get a receipt and tracking number from the carrier you send it with.

I DO NOT WORK FOR O2

MI5 · ‎29-06-2020

@Badger74

All explained here https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Sending back phone

Applying staff discount

Out of contract

Travelling abroad - voicemail

Move number from one contract to another

Data Roaming in the USA