The thing is...if I have a problem that doesn't relate to how I spend my money I am content to Google for hours till I find a resolution. To be fair I've written many articles & solutions to various problems for years so this isn't new to me.
But when I want to talk to someone in customer support (at O2 of course) because I pay my hard earned money to you, simply redirecting me to a community forum, isn't the answer that I am looking for.
OK, granted, it's 9PM at night and all your customer service people have gone home to get drunk after a hard day of dealing with the mount Everist of issues that is apparent to me now that I have ventured into the forum; but your billing and demand for money never stops and nor does your automated service reduction bot that detects when you haven't had payment from a delinquent customer.
So I guess my question is this really:- as a £multi-billion company just how hard is it to have an out of hours customer service? To be honest (and I say this cautiously) I don't even mind talking to someone in New Dehli, Bengaluru, or Mumbai, as long as my issue is being addressed. And don't be coy most large corporations still outsource to India it won't make you "less of a man" in my eyes.
Look at the end of the day business is business but your customers are paramount because without them you are nothing. At the very least leave a damn email address on your contact us page and then I can take my rant to you that way and maybe then I might feel some measure of peace.
And to think this all started because a bill I paid for 9 days after it was issued did not register on MyO2 as paid. And still hadn't 12 days later
. In fact I was so surprised it was still showing as unpaid I PAID IT AGAIN. And several hours later (seriously you still claim 24 hours to show up? that is some B S and you know it) I logged back in to MyO2 and it said - that's right: BALANCE IS STILL DUE.
So I went through the motions, just for a giggle mind you, to see if it would take the payment a third time and do you know what? It would have let me. So I rang 202 like someone here suggested and went to balance blah blah the automated system said the balance had been paid in full and then 2 minutes later I had a text to confirm this. (I have to do this sorry people) #WTF #FFS #showmethemoney
I hope someone in your programming department gets to see this message.
And someone in accounts owes me a month's billing.
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We sleep in shifts...always someone on call 
- 95904 Posts
- 612 Topics
- 7141 Solutions
@Cleoriff wrote:
@jonsie wrote:We sleep in shifts...always someone on call
As you are in Thailand until Wednesday @jonsie we can usually guarantee as we clock off...you will clock on.
Having said that...you are late on parade today...
It's Sunday and we've been up to the Big Buddha most of the morning praying for health, wealth and happiness.....
Hi there @Anonymous
When reading your post one thing got my attention .... the fact that the first payment is not showing on your account... if it's still not showing until now, they will have to do a payment to trace. Have you checked with your bank the money has been taken? If so when you ring customer services can you have the reference that was on the sms with you? Also although CS are opened from 8 am - 8pm , if you ring between 9 am -5 pm they can call the cash management team and get it sorted there and then . Hope this helps 
