Scammed by Plan.com?

[Hannah-Louise]

Hi, I was cold called yesterday by a company called Plan.com claiming to be a partner of O2 who could half my tariff.

I ended up agreeing to a three year contract starting 10 July, but subsequently have lost access to 5G. It also appears that I have lost all the usual O2 benefits that I had before, for example free roaming etc. I also cannot access any of the regular O2 services like MyO2, and O2 customer service are hanging up whenever I call them.

The online reviews of this company are absolutely terrible, however they do appear to be listed on the O2 website as an approved wholesale partner. This in itself is bizarre as I am a direct consumer, not a B2B customer. I am reading lots of forum posts too about people unable to get a call back from Plan.com or cancel their contract under the 14-day rule as well.

I would like to remove myself from this contract and go back to my regular O2 contract but am not able to contact anyone at O2 to support. Please can someone help??

[madasaf1sh · Accepted solution]

@Hannah-Louise 

As you agreed to a contract with a 3rd Party you basically no longer have a direct relationship with o2, and you now need to deal with plan.com (good luck).  

If you feel you have been missold you will have to raise it as well with plan.com you will need to call them on 

• Call 03300 88 18 18

https://guides.plan.com/policies/#complaint 

[theloneranger]

Just got a call from them. I am a retired pensioner and I certainly have no use for B2B services nor do I run a company of any sort.  I just blocked the number.  This kind of thing really annoys me.☹️

[TallTrees]

Well done @theloneranger 

Unfortunately the "carrot" works sometimes you know :  we will half your fees, double your data phone calls and texts  🙄 

How many times has it got to be said?

Don't respond to any offers on a cold call.😡

It is upsetting but some can't be saved 😪 

[Enlli]

The sooner O2 disassociate themselves with these so called 'Trusted Partners' the better

Sadly that won't happen but they could  reign them in 

[MI5]

Why would they when they make them money, which is all they are interested in.