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Scam?

Charlyyy
Level 1: Joiner
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I’ve had a text saying I’ve signed up for some type of deals, I will be charged £4.50 a week to my phone bill for them to text me. I’ve never heard of or signed up with this company or anything similar. I’ve tried reply STOP but it’s saying message failed. How do I contact an o2 guru to speak to someone, I have severe anxiety and can’t talk on the phone. The automated thing they have now is rubbish! Where is the online chat??
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MI5
Level 94: Supreme
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@Charlyyy 

See these links 

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

Also the payforitsucks website. 

Chat can be found here http://www.o2.co.uk/contactus or by visiting the shop pages on O2 website.

Tips here to avoid future issues 

Guide: Tips to avoid unexpected charges on your bill 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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TallTrees
Level 49: Rootin' Tootin' 
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Hi @Charlyyy 

Welcome to the o2 Community forum 

Very sorry to hear that you have been scammed, you are not alone. Stay strong it will be sorted out follow the great links given by member MI5.

Good luck.

Don't forget to put a stop on these kind of charges as mentioned in the links. 

 

 



HAPPINESS IS BEE SHAPED

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MI5
Level 94: Supreme
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Sadly all too common these days.......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 6
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Bambino
Level 84: Resplendent
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@Charlyyy If you're unable to get through to Online Chat I will tag our O2 online advisor @O2Lisa who will be on tomorrow at 8 am. She will be able to assist you.

I DO NOT WORK FOR O2



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O2Lisa
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Morning all, thanks for the tag @Bambino.

I'll message you privately and look in to this for you @Charlyyy 

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Message 6 of 6
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