Scam?

[Charlyyy]

I’ve had a text saying I’ve signed up for some type of deals, I will be charged £4.50 a week to my phone bill for them to text me. I’ve never heard of or signed up with this company or anything similar. I’ve tried reply STOP but it’s saying message failed. How do I contact an o2 guru to speak to someone, I have severe anxiety and can’t talk on the phone. The automated thing they have now is rubbish! Where is the online chat??

[MI5]

@Charlyyy 

See these links 

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

Also the payforitsucks website. 

Chat can be found here http://www.o2.co.uk/contactus or by visiting the shop pages on O2 website.

Tips here to avoid future issues 

Guide: Tips to avoid unexpected charges on your bill 

[TallTrees]

Hi @Charlyyy 

Welcome to the o2 Community forum 

Very sorry to hear that you have been scammed, you are not alone. Stay strong it will be sorted out follow the great links given by member MI5.

Good luck.

Don't forget to put a stop on these kind of charges as mentioned in the links. 

[MI5]

Sadly all too common these days.......

[Bambino]

@Charlyyy If you're unable to get through to Online Chat I will tag our O2 online advisor @O2Lisa who will be on tomorrow at 8 am. She will be able to assist you.

[O2Lisa]

Morning all, thanks for the tag @Bambino.

I'll message you privately and look in to this for you @Charlyyy