Samsung s20 ultra rebooting

[Harriet22]

A few days ago my phone auto updated something I am not sure what and restarted as usual. Since doing this everytime I lock my phone or take a phone call and put the phone to my ear my phone restarts. Its so frustrating. I have factory reset and it still does it but if I dont lock my screen it doesn't happen. I have no idea what is going on. Can anybody help please. Thanks

[madasaf1sh · Accepted solution]

@Harriet22

I would reach out to Samsung direct.

www.samsung.com/uk/support

It might also be worth doing a full reset of the phone as well after backing up the device and starting afresh.

[Harriet22]

Thank you they are collecting the phone and are going to look at it. Thank you for your help.