Samsung earpods

[Rafia]

I did upgrade on 31st of august and i have been offered £1 samsung earpods and now i have made numerous calls everytime they adviae me to wait 24 to 48 hrs for the code .what can i do to get my code.

[MI5]

@Rafia 

You have to persevere with O2.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2 

[Oxonian]

@Rafia 

If you have been waiting for more than two months, you might want to consider making a complaint :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

Resolver - mentioned in the first link - have facilitated satisfactory resolutions for some members of this forum. 

[Cragebo]

They continually say itll 100% arrive within 48 hours then they go quiet, O2 are THIEVES!!