Samsung Earbuds Farce!

[Jamgars]

I got a Samsung S23 in April with the offer of Free Samsung Earbuds Pro. Waited 30 days for the promo code......which didn't come until June after a number of calls to O2. Now I have the code it won't let me go through checkout! I enter the code which it accepts and shows free earbuds, proceed to checkout, confirm name/address etc, confirm delivery, then get to "send contract info & summary" click that and it just goes to new screen "something went wrong". Cant get passed that on numerous browsers, devices etc. Currently getting passed around call centres...

Is it purposefully this difficult to claim them?

Anyone know where I stand legally with a breach of offer?

[MI5]

@Jamgars 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[Jamgars]

Yesterday (03/07), I've been told an issue has been raised and they will get back to me and that I will not miss the deadline for the claim. We will see.

[Jamgars]

July 14th - They still haven't got back to me. Speaking to O2 complaints, they again say I might get a new code in 48hrs. This cant be a technical issue - if it is then they need to sack the technicians. 

[Jamgars]

Just been told the orders already been made 😂.....this an absolute joke.

[Mick501]

This offer was still on in June and one of the reasons why i upgraded. I haven't received a code but spoke to someone today and assure me that the code will arrive in the next 48 working hours! By the sound of it this could be another fob off, we will see. I am not holding my breath. But if not received i will be seeking other legal advice on mis-selling etc.

[Jamgars]

24 July - Still not received a new code. Called them......."Warren" in the call centre said a lot of customers are calling with the same problem but didn't know how to resolve it and that it would be escalated.... again (must be at the boss's office now its been escalated so much).

I didn't get the 48hr promise again though so who knows how long this might take. Earbuds 3 will be out before these arrive I think.

[Jamgars]

Found Terms & Conditions - https://www.o2.co.uk/termsandconditions/rewards/samsung-galaxy-buds2-gift-with-purchase-samsung-s23

Doesn't help.

This looks interesting though: https://www.which.co.uk/consumer-rights/advice/how-to-complain-if-you-ve-been-misled-by-a-sale-or-sp...

[Oliviarose]

I purchased the s23 ultra in April and did not receive a code. I contacted o2 in early July and they sent through a code a few days later. When inputting the code, it states the code is not valid. Called o2 back to query this, they agreed to send another code. I'm still awaiting a code. 

Beginning to think this was a complete waste of time. I switched to o2 and so far, I am not impressed.

Interesting article regarding the misleading sale 👍 will follow this up with a phone call to o2 and will mention this. 

[Jamgars]

7th August - Still not heard a thing. Sent an email to complaintreviewservice@o2.com will see if they say anything.

I will be contacting trading standards if I don't hear anything by 20th August.