I got a Samsung S23 in April with the offer of Free Samsung Earbuds Pro. Waited 30 days for the promo code......which didn't come until June after a number of calls to O2. Now I have the code it won't let me go through checkout! I enter the code which it accepts and shows free earbuds, proceed to checkout, confirm name/address etc, confirm delivery, then get to "send contract info & summary" click that and it just goes to new screen "something went wrong". Cant get passed that on numerous browsers, devices etc. Currently getting passed around call centres...
Is it purposefully this difficult to claim them?
Anyone know where I stand legally with a breach of offer?
