SMS tesxt messages not working

[davidt99]

I have recently joined O2 from EE and have transfered my EE phone number to O2.  since the transfer I have not been able to receive messages other than O2 test messages and when I send a message the recipient gets the message but from the old O2 phone number that came with the SIM.  I have been on live chat 3 times now since last week and this is still not resolved.  I am using a Huawei P20 Pro android phone.

[Cleoriff]

@davidt99 

I'll ask one of our advisors to help @O2Emma @Thomaso1 are you able to help here?

[MI5]

@davidt99 

Have you rebooted the phone?

Other than that, it may be a split port so you'll need to contact O2 to check.

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[Bambino]

@davidt99 Text messages are the last function to port. Reboot your phone and see if that helps.

[davidt99]

Thanks for the quick relies.  I have raised this already with O2 via live chat on 3 occasions, the last time today.  Every time they say it has been excalated and will be fixed within 24 hours but it still isnt working.  I have rebooted the phone many times.

[MI5]

@davidt99 

You need to call not chat for a better response.

[Cleoriff]

@davidt99 

Hopefully the advisors I tagged in my first post should be able to help.

One is on at 2pm and the other 3pm.

Edited spelling.

[O2Emma]

Hi @Cleoriff I will pick this up thanks.

[O2Emma]

Afternoon @davidt99 I will need to private message you so can discuss issue further.

[O2Emma]

@Cleoriff  These are general checks we do for any txt only issue 

This helps identify what is causing txt problem.

Try sending a txt to own number .

Try sim in another phone if possible.

Check message centre number on phone settings 

Pay Monthly : +447802000332
Pay and Go : +447802092035

This may help other community guys reading thread.