Rolling plan

[Denisa08]

Hi ! This is Denisa, I have an issue with my rolling plan, today was supposed to take the money from the account but I didnt have them. And now I did a top up with 20£, as the rolling plan, but I dont know where I should press to take the money and retart my rolling plan. What can I do? thank you

[pgn · Accepted solution]

Ah yes - https://www.o2.co.uk/termsandconditions/mobile/rolling-plan-terms-and-conditions 

Recurring Card Payment Authorisation

1. On your monthly renewal date, we will attempt to deduct payment from your registered payment card and if successful, the Rolling plan will automatically renew on your monthly renewal date and you will receive your new inclusive monthly allowances. If we cannot take payment from the card registered to your account, your Rolling plan will not renew. We will send you a notification by both text message and email using the email address you used to register on MyO2. Until you renew your Rolling plan by updating your registered payment card details with one that can successfully make payment, any calls, text messages, data or additional services you use will be deducted from any top-up credit balance you have at standard rates. To renew your Rolling plan, you will need to update your card details in order to reactivate it and receive the benefits associated with it. If you do not start a new Rolling plan allowance within 30 days of an unsuccessful payment, you will be reverted to our £10 Big Bundle Standard Plan until you choose to switch back to Rolling plan as an existing customer in accordance with clause 4.
2. It is your responsibility to ensure your debit or credit card account has sufficient funds to pay for your Rolling plan and we shall not be responsible for any additional charges which may be imposed on you by your bank or card issuer.
3. You can cancel your recurring card payment authorisation by giving notice to us in accordance with our standard Pay As You Go Service Terms.
4. If your SIM remains unused for a continuous period of 6 months, your recurring card payment authorisation will be automatically cancelled and your SIM will be migrated to our £10 Big Bundle Standard Plan (until you choose to switch back to Rolling plan as an existing customer in accordance with clause 4).

Above may help, @Denisa08 - which means your £20 remains there until you get your card details sorted and working - call O2 on 4445 or contact them via Social Media as per the link just below. If you remain on the Big Bundle as mentioned above, it wall draw down from that balance until you reach 0 and you can then put your card details back in for the tariff to be switched back to a working rolling plan. Good luck!