cancel
Showing results for 
Search instead for 
Did you mean: 

Roaming

Jam3
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, am i covered for roaming in turkey? As it is not working and was told on the phone i have roaming for turkey which should be included

Message 1 of 3
264 Views
1 ACCEPTED SOLUTION

Accepted Solutions

pgn
Level 77: Grand Master
  • 39150 Posts
  • 243 Topics
  • 1770 Solutions
Registered:

If you are on an O2 Ultimate Plan, you are covered:

https://www.o2.co.uk/ultimate-plan

And your SIM settings APN may need to be changed to "mobile.o2.co.uk" if you have an iPhone, assuming you have roaming and data roaming enabled on the phone.

Otherwise contact O2 to remove the Roaming Bar on your account, Guide: How to find help & contact O2 has all the ways you can do that.

If not on an Ultimate plan, this will tell you what options you have: 

https://www.o2.co.uk/international/using-your-phone-abroad

Good luck, @Jam3.

 

View solution in original post

Message 3 of 3
221 Views
2 REPLIES 2

jonsie
Level 94: Supreme
  • 94727 Posts
  • 611 Topics
  • 7060 Solutions
Registered:

pgn
Level 77: Grand Master
  • 39150 Posts
  • 243 Topics
  • 1770 Solutions
Registered:

If you are on an O2 Ultimate Plan, you are covered:

https://www.o2.co.uk/ultimate-plan

And your SIM settings APN may need to be changed to "mobile.o2.co.uk" if you have an iPhone, assuming you have roaming and data roaming enabled on the phone.

Otherwise contact O2 to remove the Roaming Bar on your account, Guide: How to find help & contact O2 has all the ways you can do that.

If not on an Ultimate plan, this will tell you what options you have: 

https://www.o2.co.uk/international/using-your-phone-abroad

Good luck, @Jam3.

 

Message 3 of 3
222 Views