Roaming problem

[fredsautos]

Hi everyone

My wife and I recently travelled to Potugal I have a Galaxy S5 and my wife a S3. We both switched the phones off for the flight. Upon arriving in Portugal and restarting the phones I recieved a message welcoming me to Portugal and connecting me to the MEO network. My wifes phone however didnt recive the message or connect to any network for our entire stay. Upon searching for available networks the MEO network never appeared on her phone?

Returning to the UK I rang 202, the guy didnt really know what the problem was but tried blaming tugo been switched on? However both our phones have tugo installed so I wasn't too confident that was the answer. He agreed to send a new sim card which I have now installed. Of course the problem is we dont know if it works untill we next go abroad.

Has anyone had similar experience or suggestions?

TIA

[fredsautos]

Thanks for the help guys. I did search for available networks on the phone, they were different to the ones on my phone though?

I really didnt think I would be able to connect to any but the one that had an arrangement with O2 (MEO)? Rather like trying to connect to Vodafone or EE with my O2 sim in the UK?

If I was successfully connected to another network would the O2 travel prices still apply?

[Cleoriff]

Yes they would. It doesn't matter what network you use when abroad (in Europe)... it's O2 you are with in the UK and O2 who provide you with O2 travel.. If you check the text you get when you land it clearly states "Welcome to Spain/ Portugal etc etc. You are on O2 travel etc etc etc". It does not state....but this only applies if you use our partner networks.....We regularly give advice  to try another network if having problems with phones when abroad...

[Anonymous]

Awesome advice here guys! Especially @Cleoriff ! So happy to see you been able to help so much #proudofyou