Roaming data doesn't work

Gio-fe · ‎03-01-2020

Hi,
I'm actually in SK and my data roaming doesn't work. It's happened the same with my travel in Italy and in Netherlands. What can I do? I really need it.
Thank you

Cleoriff · ‎03-01-2020

@Gio-fe

Have you got an iPhone? If so check your APN in settings and change it to "mobile.o2.co.uk"

That should help if you are abroad.

If that doesnt work, then you need to contact CS to see if there are roaming bars on your account Guide: How to find help & contact O2

Hope that helps and welcome to the forum

Veritas Numquam Perit

MI5 · ‎03-01-2020

@Gio-fe

You can also try manually connecting to different networks although as it's happening in many countries it's likely your APN or a roaming bar.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎06-01-2020

@Gio-fe Did you manage to get roaming working in the end?

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