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Roaming Query

VSD1977
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My daughter is in Kos (Greece) and had the following messages - first one just confirming Greece is included in her roaming but the second says welcome to turkey and roaming not included.  She hadn’t left Kos and is panicking she is going to get loads of charges!  I e tried online chat and calling but absolutely useless trying to spk to someone.  Anyone have any advice please - thanks ☺️ 

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MI5
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@VSD1977 

She needs to set the network selection to manual and choose a Greek network to prevent the phone from connecting to a Turkish network.

Remember to reset to auto when back home.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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VSD1977
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Thank you - I’ll let her know 👍

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