Rewards

TomsRodz · ‎02-02-2021

Can I check reward (Sony headphones in my case) availibility before signing up to plan/upgrade?

MI5 · ‎02-02-2021

I guess the only way is to ask Sony.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

TomsRodz · ‎04-02-2021

Pfff... thanks for the advice. But they sent me back to o2. Is there any o2 support left? Chat? Email?

MI5 · ‎04-02-2021

@TomsRodz

If you need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

TomsRodz · ‎04-02-2021

Wow. All of that to talk to somebody? Amazing. At first I honestly thought You are joking. But thanks!

MI5 · ‎04-02-2021

Yeah, not easy these days

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

TomsRodz · ‎04-02-2021

Why they got rid of live chat? Thats more appropriate for "these days".

MI5 · ‎04-02-2021

It's because of Covid apparently @TomsRodz

It does still pop up sometimes if you go to the shop pages https://www.o2.co.uk/shop

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

TomsRodz · ‎04-02-2021

Fair enough. Are the O2 phones working on weekends as well?

MI5 · ‎04-02-2021

@TomsRodz

Yes they do work weekends.

Opening times here http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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