I recently upgraded my phone based on advice from a customer service agent and it has arrived today, but I hadn't realised from talking to the guy over the phone that it would be so similar to my current one. I want to return this one and organize a new contract, but when I called they directed me to the website saying I could make a notification of my return and someone would call me to arrange it, however on the website it just says "contact an agent". Can anyone advise on this? Do I need to give pre-warning or can I just send it back? I also didn't receive a return address sticker with my order, and now have to find a way to print one, failing this would I be able to hand write the information they have requested and include it in my return delivery?
