Returning phone during 14 day cooling off

[Kellylou30]

I returned the Samsung fold  as I hated it and wanted an iPhone so I had to take another contract out because i was returning the fold by postal (within the 14 day cooling period) and I would be without a phone for a week, I returned the Samsung phone via post last week and have not been informed if it’s been received and I’m still being charged for 2 contracts even though that’s what they advised me to do! Help! Thank you 

[jonsie · Accepted solution]

Hi  

Looks like you should contact the sales team as they can help with that – or try them on Social Media if that works best for you –

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255