Restore services

[Brian16]

Good afternoon, I am behind on my bills ad have been off work last few and been in and out of hospital with various mental illness which I have advised you off. I am now back in work as of last week so can pay my bill in full on the 22nd June I think its 260. Are you able to restore my services til then as I am unable to work without my phone. 

[Cleoriff · Accepted solution]

@Brian16 

You need to contact payment management.

Details here Guide: Coronavirus Community Help and Support 

To pay bills, ask for payment extensions or query bills etc, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

You can use Skype to call Guide: A Guide to Skype  or message on social media

 O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.