on 05-02-2018 11:48
Solved! Go to Solution.
on 05-02-2018 12:16
on 05-02-2018 12:16
on 05-02-2018 12:05
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on 05-02-2018 12:16
on 05-02-2018 12:16
on 05-02-2018 12:17
on 09-07-2018 12:08
on 09-07-2018 12:08
We recently returned from Turkey 24/06/2018 and our O2 bill showed 2 amounts of £7.50 for the Rest of World 24 hr pass. We have resolved the cost issue by obtaining refund of part of our bill. However we are due to return to Turkey in a couple of months and wish to avoid incurring the 24 Hr pass fee. We were told by O2 that they cannot assure us that, without a pass in place, we can avoid much higher charges from other sources?? Also despite advising O2 prior to a our recent trip that we did not want a pass, they nevertheless automatically them to our bill. I asked how we can avoid being charged for texts and calls we did not make. These included calls from PPI and car insurance claim lawyers who were not responded to and indeed whose numbers we had previously blocked. Apparently disabling Data Roaming and Mobile data on our iPhones was no guarantee of preventing unsolicited calls and texts from triggering the 24 Hr pass. The solution, we have been given, is to remove the Sim card from the phone. This seems to be a drastic measure. Has anyone else encountered a similar issue. Incidentally where we stayed we had free WIFI and only used WhatsApp and emails from that location.
on 09-07-2018 12:59
on 09-07-2018 12:59
on 09-07-2018 14:29
on 09-07-2018 14:29
on 23-09-2018 18:25
It is not stated,in the T and C for the "Rest of the World" pass, that you are going to be billed, when you are abroad, from the moment a data signal is received by your phone once it is powered up.
When you power your phone up abroad and wish to enter you back calls listing, for example, you will receive a measage on a yellow background showing "YOU HAVE GOT THE 24 HOUR PASS". The message continues that you will be billed for initiating a call or message. It does not state that you will see on the itemised invoice timings of 01 seconds or 00 seconds which will trigger the 24 hour pass
Many months later you will receive an un-itemised invoice which you may or may not just pass on to you accounts section. However, you may wish to question why the bill is so heavy when you were sitting on the beach, drinking Cuba Libres. Accordingly you will search and retrieve the itemised invoice.
On inspection of the invoice you cannot find a telephone number but you can see a listing of entries of 01, 00, 01,01, 00 down the page.. Then you will find the legend which shows that these are messages. The incoming message triggers the "REST OF THE WORLD Pass". You will be billed GBP 7.50 silently for each day you lay on the beach.
You may , then, take it up with O2 Customer Services whose job it is to protect O2 from having to pay out for lack of transperency. You will receive a letter which rejects your claim, for wrongful billing, but will be told "you are wrong". but you can go to arbitration.
on 23-09-2018 18:52
on 23-09-2018 18:52
It is not strictly the O2 Rest of the World Pass that is at fault here. That just initiates the daily charge for using their roaming service in world destinations other than Europe at a cheaper rate for 24 hours than the singular cost for phone calls, texts, or data if a single call, text or data is used in the relevant area.
The reason that the charges were made to me, and unbeknown to me at the time, is that if you have an iPhone, and either turn it off or disable FaceTime or iMessage while using it as I was on a limited maritime service at sea (disabled automatically and also unbeknown to me by the ship’s paid for maritime internet service), and then turn the phone on once ashore simply to join a free WiFi service in a bar for example, not to use the roaming service, the iOS of an iPhone transmits a 0.1 second phone service text message in the background without warning to the user, to re-enable the disabled FaceTime and iMessage services, via O2, not to O2. This is sent by the phone even though data roaming remains disabled in the iPhone settings.
I was on a month’s cruise at the time it happened to me, and unbeknown to me the phone sent this short background text message many times every time I went ashore, activating O2’s charge each time, resulting in a larger bill than it should have been for using the O2 Rest of the World Service I didn’t actually choose to use myself.
I did speak to customer services at O2, but as the reasons for the charge were due to the way an iPhone works, and not down to them, my claim was rejected, although I did get a nominal goodwill refund.