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Level 1: Joiner
Posts: 1
Registered: ‎12-07-2021
Accepted Solution

Request an ESIM Pack

Hi was wondering if I can request an esim Pack the online chat seems to be busy

Posts: 117,698
Topics: 576
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Registered: ‎04-04-2012

Re: Request an ESIM Pack

@mrzttm 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

Or call into any O2 store.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)