on 12-04-2021 16:45
Hi,
When the network was upgraded at the start of this month I had to have a new sim.
I went through the swap process via text ,however the sim failed to work & the phone does not recognise there is a sim card active.
I called cusomer service ,who checked the sim card no.,which they said showed it was active.
They then said they would send a new 'blank sim' out ,and to use that via the 'swap sim' process.
The problem is I can't now do that via text or online as I can't send or receive the codes, as the sim is showing as not active.
I tried to call the cusomer service most of the day but have been unable to get though.
Does anyone have any suggestions/help.
Btw.I haven't tried the 'blank sim' in the phone as I assumed it would need to be activated? Or am I wrong about this?
Thanks,
Rich
Solved! Go to Solution.
on 12-04-2021 16:53
You need to call O2.
All numbers are in this guide
You can use Skype from your PC to call the free numbers if you have no phone available
Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call
on 12-04-2021 16:53
You need to call O2.
All numbers are in this guide
You can use Skype from your PC to call the free numbers if you have no phone available
Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call
on 12-04-2021 17:22
on 12-04-2021 17:22
Hi,
I already went through that process & tried to call the cusomer service most of the day but have been unable to get though.
That's why I thought I'd post in here. If that's the only option,just have to try again I guess.
Thanks,
Rich