Replacement Sim

[Richo]

Hi,

When the network was upgraded at the start of this month I had to have a new sim.

I went through the swap process via text ,however the sim failed to work & the phone does not recognise there is a sim card active.

I called cusomer service ,who checked the sim card no.,which they said showed it was active.

They then said they would send a new 'blank sim' out ,and to use that via the 'swap sim' process.

The problem is I can't now do that via text or online as I can't send or receive the codes, as the sim is showing as not active.

I tried to call the cusomer service most of the day but have been unable to get though.

Does anyone have any suggestions/help.

Btw.I haven't tried the 'blank sim' in the phone as I assumed it would need to be activated? Or am I wrong about this?

Thanks,

Rich

[jonsie · Accepted solution]

You need to call O2.

All numbers are in this guide

You can use Skype from your PC to call the free numbers if you have no phone available

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[Richo]

Hi,

I already went through that process & tried to call the cusomer service most of the day but have been unable to get though.

That's why I thought I'd post in here. If that's the only option,just have to try again I guess.

Thanks,

Rich