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Replacement Sim

Josephine
Level 1: Joiner
  • 1 Posts
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‎14-01-2020 13:39

‎14-01-2020 13:39

I lost my SIM card ordered a replacement but my device says no service how do I get my sim to activate without my old SIM card
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jonsie
Level 94: Supreme
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‎14-01-2020 13:46

‎14-01-2020 13:46

You need to contact customer service to remove the bar on your account.

Either call or try live chat. Once the bar is removed you will need to keep rebooting your phone until it connects to the network

 

Guide: How to find help & contact O2 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Martin-O2
Former Staff
In response to jonsie
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‎17-01-2020 10:35

‎17-01-2020 10:35

@Josephine how are you getting on with this? Have you been able to activate your replacement sim? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? :slight_smile:
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