Replacement Sim

Josephine · ‎14-01-2020

I lost my SIM card ordered a replacement but my device says no service how do I get my sim to activate without my old SIM card

jonsie · ‎14-01-2020

You need to contact customer service to remove the bar on your account.

Either call or try live chat. Once the bar is removed you will need to keep rebooting your phone until it connects to the network

Guide: How to find help & contact O2

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎17-01-2020

@Josephine how are you getting on with this? Have you been able to activate your replacement sim?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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