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Replacement SIM.

Anonymous
Not applicable

Hi everybody. I've got a problem with my new replacement SIM card, I can't activate is, it's told that I'm supposed to get 6 digit code, but HOW if I'm not having network on both of my old SIM and new SIM?

Please help!

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MI5
Level 94: Supreme
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Try live chat
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 154201 Posts
  • 657 Topics
  • 29420 Solutions
Registered:
http://www.o2.co.uk/contactus
Try live chat
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 5
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Anonymous
Not applicable
Hi Tobeto.

Welcome to the forum. 😄

If you can't get through to Customer Services as it can take a few hours being on hold, as we're hearing from other posters, then your local O2 shop will be able to assist.
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Rycal
Level 19: Quirky
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Registered:

If you take it to a store make sure you also take a passport or driving licence so they can verify your account.

I work for O2 but my comments and opinions posted here are solely my own and do not reflect those of Telefonica.

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Anonymous
Not applicable
Call customer service. Link at bottom of this page
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