Re: Remove spend cap - ASAP

InesAlicia · ‎23-03-2020

Hi all

Working at home has me using conference calls from my mobile - meaning I'm unexpectedly about to exceed my spend cap! Been trying to speak to customer services but it's not considered an emergency (which I completely understand) - however to continue with work conference calls I need to get this removed ASAP.

Does anyone know the best way to contact someone online/get this removed online?

Thanks!

MI5 · ‎23-03-2020

@InesAlicia

Only by contacting customer services Guide: Spend Caps & Charge to Mobile on O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

InesAlicia · ‎23-03-2020

@MI5 wrote:
@InesAlicia
Only by contacting customer services Guide: Spend caps on O2

Thanks but as mentioned I've called Customer Service and my call keeps getting dropped because it's not urgent! Are there LiveChat options or just anyway of getting the ball rolling at least?

MI5 · ‎23-03-2020

Live chat is also very busy but you can keep trying http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎23-03-2020

Can you not use Skype to conference call?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎23-03-2020

I imagine all numbers go through to the same call centre so will be just as busy.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎23-03-2020

ZOOM is excellent for free conference calls. My son uses it for teaching students now that all classes have been cancelled in Germany.

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