Remove bolt-ons from my O2

[Anonymous]

Hello,

Is there a way I could remove data bolt-ons from my account? It seems i can only swap them but can't delete them. Any help please 

thanks,

Maria

[Anonymous]

---

@Anonymous wrote:

Hello,

Is there a way I could remove data bolt-ons from my account? It seems i can only swap them but can't delete them. Any help please 

thanks,

Maria

---

Hi @Anonymous 

Basically you remove Data Bolt ons {the ones you have added yourself such as The Works as an example} via your MYO2 and they will disappear on its anniversary date.

https://www.o2.co.uk/shop/tariffs/bolt-ons

If you get stuck then either speak to Cs on 202 contract or 4445 payg or live chat and they can do this for you.

http://www.o2.co.uk/contactus

[Anonymous]

If your tariff came with it included you can't delete it

[Bambino]

---

@Anonymous wrote:
If your tariff came with it included you can't delete it

---

If it's included it isn't a bolt-on.

[Anonymous]

My data that came included with my tariff shows in my bolt ons as does everyone else's I've seen although it's not a bolt on I think this may be what the op is trying to remove

[Anonymous]

Lets see if the OP returns to clarify and then we can advise more.

[Bambino]

Well that makes no sense. If it's inclusive in your tariff and can't be removed, how can it be considered a bolt-on?

[Anonymous]

I know but have a look in your my O2 it will be the same everyone's is

[Bambino]

---

@Anonymous wrote:
I know but have a look in your my O2 it will be the same everyone's is

---

Actually, my web bolt-on is listed as a promotion, but I have a legacy contract, so it's not the same as everyone else's.

[Anonymous]

Oh ok yes that would be different but on all the new contracts they are included in the bolt ons section don't ask me why