Refund

[CarolG]

I have cancelled my contract and have a refund due. I just want this back please. My O2 app has a problem

Please refund my £19.50 into my bank account

[MI5]

@CarolG 

If you have left your direct debit in place it will be refunded automatically.

This looks like something you’d need to call O2’s customer service team about – give them a call on 202, 0344 809 0202, or specific payment management number 0800 902 0217 / 0800 032 5302
Thanks

[Enlli]

This is a Customer to Customer Community so you will need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , X Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

Or phone them on 202 or 0344 809 0202 (contract) 

4445 or 0344 8090222 (PAYG)

If you are trying to log in to the My O2 app

Instead try the web version 

https://accounts.o2.co.uk/signin

If that works then delete the app, reboot phone and reinstall 

[MI5]

@CarolG 

Your MyO2 app will no longer work once your contract is cancelled, so no point trying to get it working anymore.

[Bambino]

@CarolG How, exactly, did you cancel your contract? Did you follow this guide: https://community.o2.co.uk/t5/How-to-Guides/Cancelling-your-contract-An-updated-guide/ba-p/1234852

[CarolG]

Very odd as text message said to request a refund or they would credit my next bill in the O2 app!  a bit confusing to say the least.  will leave a few days to see if refund comes through automatically and if not, give them a call

[MI5]

@CarolG 

O2 refund page here Refunds | Account and billing | Help & Support | O2

Final bill refund

What is a final bill refund and how does it work?

Once your account has been disconnected, a final bill will be generated within 14 working days. Sometimes this will leave your account in credit, which will appear as a minus balance on your invoice. Your airtime account balance needs to be showing in credit before we can give you a refund.

You can check your final bill in My O2 online, but not in the My O2 app, as it will stop working once you’re disconnected.

If your final bill is in credit, we’ll refund you automatically within the next 30 days to the account or card you usually pay your bill from. We'll send you a cheque if we don’t have your account or card details.

If you’re on a Pay Monthly plan, make sure you don’t cancel your Direct Debit until after your final bill has been paid. We’ll take the money from your account as normal. If you’ve cancelled your Direct Debit already, you’ll need to call us to pay your final bill.