Refund

[Hol]

I applied for a phone contract pay monthly but got denied yet £100 has still been taken from my bank account how can I get this back? It won't allow me to talk to a virtual assistant 

[Cleoriff]

@Hol 

You should contact the sales team as they can help you with that – message them on Social Media  -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

[MI5]

@Hol 

Your money hasn't left your bank. It is held in a shadow account until O2 request it, but as you have been refused a contract, they won't.

It will return to your cleared funds in a few days in line with your banks policy on this.