Refund

[Bartolomej]

Hello

[Bartolomej]

Hi

[MI5 · Accepted solution]

@Bartolomej 

Deposits can be returned on your 4th bill after you've paid in full and on time for the previous 3 months.

You'll need to call customer service Guide: Coronavirus Community Help and Support 

[Bartolomej]

and as nothing shows me that I paid a deposit in my application

[Bartolomej]

how do I know when my deposit will be returned thanks

[MI5]

@Bartolomej 

After you have paid your first 3 bills in full and on time, you can call O2 to ask for your deposit to be returned.

It will then be a credit on your 4th bill.

You can then ask to have it returned to your bank or leave it as a credit to pay your bills from.

Guide: Coronavirus Community Help and Support for numbers to call.

The best number to call on appears to be 0800 587 4005

[Bartolomej]

hi, i have paid three bills payment i want back refunds thank you

[Cleoriff]

Hi @Bartolomej 

This isn't O2, it's a community forum.

If you are talking about a refund on a deposit paid, then this is usually returned on your 4th bill.

You can call O2 to remind them by ising any of the numbers in this guide

Guide: Coronavirus Community Help and Support 

[Bartolomej]

how do i ask for it

[Bartolomej]

I paid three bills when we will return the deposit what should I do thank you for the reply