Refund entitlement on 12/36 months not used

[Mr-Winch]

I have only just got my phone back from police (they had it for over a year) to be told there was nothing on it and I could have it back..... as you can see on my account iv been paying a fortune monthly for the device+credit package+Disney plus... and none has been used until now. Any chance in could have something taken off my account or a refund

for 0% usage?  Any one know?

[Bambino]

@Mr-Winch You'd need to speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402 from any phone or numbers here:
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

Edit: I'll also tag an O2 account advisor who will be on in the morning. She may be able to assist. You might be better off waiting for her to contact you before you call customer service.

@O2Sarah- can you help?

[jonsie · Accepted solution]

O2 will not refund you for non-usage

The police will only have wanted your phone not the sim card

You could have easily put your sim card or a replacement sim card in another phone to utilise your allowances

[Bambino]

Good point, @jonsie. Hadn't thought of that.🙄