Refund deposit

[Jordan1990]

Hi there i tried to place order for a new phone however after you took £30 deposit it then said i needed to pay a further £400 due to my credit history so im not going to do that so i need my £30 deposit back thanks

[Enlli]

We are all customers here so can't access accounts.

The £30 will have been ringfenced by your bank but it won't have been paid across as yet

You need to contact Sales 

you can call them on 0800 081 0255

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Or message them

Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

[madasaf1sh · Accepted solution]

@Jordan1990 

Nothing o2 can do about this, you need to speak to your bank, and see if they can clear the pending transaction, otherwise it will be between 24hrs and 7 days for it to be released back to your available funds.