Solved: Refresh

AJW · ‎13-09-2019

I have just upgraded early through 02 refresh, I was not on it before, do they take my current phone back and when/how do they do this? There was no information of this when I chose the new one. It just said nothing to pay upfront and how much my new monthly payment is. My contract was due to end in April 2020

MI5 · ‎13-09-2019

@AJW

Your old phone is yours to keep, sell or pass on to someone as you choose.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎13-09-2019

@AJW

Your old phone is yours to keep, sell or pass on to someone as you choose.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

TallTrees · ‎14-09-2019

Hi @AJW
if you need clarification call customer services not chat and a good time to get them is early morning 08.00am. if you are not clear on everything

Good luck and enjoy your new upgrade. Best wishes TallTrees

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