Refresh upgrade

[Anonymous]

Hi am trying to upgrade on my refresh plan but it keeps saying there's an error gonna k to upgrade options, anyone got any suggestions?

[Cleoriff]

Hi @Anonymous the best thing you can do is contact customer services tomorrow http://www.o2.co.uk/contactus

[Cleoriff]

Or it may be a system error so you could try again in the morning before you ring customer services...

[Anonymous · Accepted solution]

Upgrade in your local store is your best option 

[MI5]

+1 for store upgrade.
Not only is the website unreliable and full of bugs, but they never have any phones in stock which you don't find out about until you have eventually paid and they have your money.

[ElaGirl]

^^^This - fast and reliable service in store.

[jonsie]

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@ElaGirl wrote:
^^^This - fast and reliable service in store.

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For sure and you know immediately if it's in stock...hell, you walk out with it and no stress....

[Anonymous]

All done in less than 30 minutes usually 

[MI5]

10 mins tops for an upgrade.