Recent charges

[Anonymous]

I have logged onto my o2 to find recent charges on calls (despite having unlimited minutes) when you look it says i have a handful of calls made to the number [removed] which i have never dialled or recieved calls from charging me 1.25 a time. Any chance this wont come out of my bank balance?

[MI5]

It most certainly will come out of your bank unless you call customer service on 202 and contest the charges.
0061 is an international call to Australia which aren't included in your unlimited minutes.

[MI5]

Seems a few people have reported it too
[removed info] 

[Cleoriff]

A help thread here @Anonymous

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/td-p/968023

[MI5]

These are phone calls though, not premium rate text messages, which the op believes they never made, so o2 need to explain how and why the charges?

[Anonymous]

Thankyou for this, turns out it is a nhmber i have saved under voicemail which i fkund on google when trying to access voicemail on my new phone with o2. I am guessing this has been a scam but am yet to ck tact o2

[MI5]

Voicemail is 901 https://community.o2.co.uk/t5/Other-Products-Services/All-you-need-to-know-about-O2-Voicemail-901/m-...
If you dialled it, I would think you'd have to pay it though....

[jonsie · Accepted solution]

So somehow this has been saved as the voicemail number. When you've called voicemail it would automatically call that number. 

[MercedesS]

Hello @Anonymous, welcome to the O2 community!

Hopefully, it is fixed now!  Let us know if we can help you more 

Thanks @jonsieand @MI5 for the help!