Solved: Recent charges

Anonymous · ‎28-08-2017

I have logged onto my o2 to find recent charges on calls (despite having unlimited minutes) when you look it says i have a handful of calls made to the number [removed] which i have never dialled or recieved calls from charging me 1.25 a time. Any chance this wont come out of my bank balance?

jonsie · ‎29-08-2017

So somehow this has been saved as the voicemail number. When you've called voicemail it would automatically call that number.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

MI5 · ‎28-08-2017

It most certainly will come out of your bank unless you call customer service on 202 and contest the charges.
0061 is an international call to Australia which aren't included in your unlimited minutes.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎28-08-2017

Seems a few people have reported it too
[removed info]

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎28-08-2017

A help thread here @Anonymous

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/td-p/968023

Veritas Numquam Perit

MI5 · ‎28-08-2017

These are phone calls though, not premium rate text messages, which the op believes they never made, so o2 need to explain how and why the charges?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎29-08-2017

Thankyou for this, turns out it is a nhmber i have saved under voicemail which i fkund on google when trying to access voicemail on my new phone with o2. I am guessing this has been a scam but am yet to ck tact o2

MI5 · ‎29-08-2017

Voicemail is 901 https://community.o2.co.uk/t5/Other-Products-Services/All-you-need-to-know-about-O2-Voicemail-901/m-...
If you dialled it, I would think you'd have to pay it though....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎29-08-2017

So somehow this has been saved as the voicemail number. When you've called voicemail it would automatically call that number.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MercedesS · ‎29-08-2017

Hello @Anonymous, welcome to the O2 community!

Hopefully, it is fixed now! Let us know if we can help you more

Thanks @jonsieand @MI5 for the help!

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community

O2

Recent charges

Name spelled incorrectly

Failing Eligibility after 14 day new customer retu...

STAC Code

Move bill date

S25 pre order delivery date