Receiving text to number but no longer use SIM card and need to pay outstanding bill

[Dancer1234]

Hi there, 

my o2 app will no longer let me sign in and when I try it’s sending a code to my number but I no longer use this SIM card therefore I can’t get access. I live in Australia and have no way of receiving this code or have access to pay the bill. 

[Cleoriff · Accepted solution]

@Dancer1234 

Borrow a phone or use Skype to call Payment Management Guide: A Guide to Skype 

You can reach the Payment Management team on 0800 902 0217 or 0800 032 5302

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am