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Rahul

Rahul1
Level 1: Joiner
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Hi I have been charged air time and I am confused because I havnt baught anything 

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MI5
Level 94: Supreme
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@Rahul1 

Airtime is your mins, texts and data.

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

 

If you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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pgn
Level 77: Grand Master
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As @MI5 indicates above: Guide: How does O2 Refresh work? explains Airtime and Device Plan components of the O2 tariffs, assuming you bought your phone and contract from O2 directly (via web or shop), @Rahul1.

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