14-02-2024 20:35
Hi I have been charged air time and I am confused because I havnt baught anything
14-02-2024 20:38
Airtime is your mins, texts and data.
This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.
If you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Thanks
14-02-2024 21:02 - edited 14-02-2024 21:02
14-02-2024 21:02 - edited 14-02-2024 21:02
As @MI5 indicates above: Guide: How does O2 Refresh work? explains Airtime and Device Plan components of the O2 tariffs, assuming you bought your phone and contract from O2 directly (via web or shop), @Rahul1.