How the hell do you speak to a real person?

[NNYL]

My internet is off and I am getting messages from 02 saying I haven't paid my monthly payment when the money was taken from my bank on 10/02/24 !!!! Does anyone know what the hell is going on?

[MI5 · Accepted solution]

@NNYL 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Use Skype if no access to other phones Guide: A Guide to Skype 

Guide: How to find help & contact O2 

[pgn]

@NNYL If you call on 202 or 0344 809 0202 (contract) or on 4445 or 0344 8090222 (PAYG) or via Skype if you have no access to other phones Guide: A Guide to Skype - call shortly after 8am - queues are shorter then, less of a wait before one of the CS agents picks up your call. Good luck!

[MI5]

@NNYL 

You can get in touch with Payment Management team on 0800 902 0217 who are probably best placed to help you.
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[pgn]

Handy to have included in the answer above, I guess.

[MI5]

For completeness and without repetition.

[pgn]

Concise.

[MI5]

and now fulfilled