Below is an extract of the complaint letter I will be posting to o2 today Recorded and signed for, and it breifely describes the hell o2 has put me through.
In December, I used your web chat to terminate a couple of accounts that I no longer required. And I was told that there would be no charge. I have included these documents (both o2 Transcripts that say for both accounts that there was no termination fee, and I ask like 3 times to ensure that it is correct).
In June 2015 (last month) I attempted to get a small amount of credit, and was declined. This was very strange, because my credit score last time I checked was over 900.
I signed up to a credit checking agency to check my credit, and discover that o2 have registered 5 late payments to my account. I am still now, after about 6 phone calls and 3-4 emails sorting out this mess. And I hope to have this removed.
I phoned your customer service team, the first person I spoke to was short with me from the start, saying that I owed money, that is why its registered as a late payment, and I told her to read the notes, but she kept insisting that I owed money. I had at this point had enough and had raised my voice. She then patronisingly told me that there was no need to raise my voice, twice. I said she was a stupid Customer service Agent (admittedly anger got the best of me) She then began to shout at me! What happened to the customer is always right? When she shouted at me, I told her the same advice she gave me, “that there is no need to raise your voice” to which she hung up on me. To say I was angry at the point is a huge understatement.
The above shows that o2 simply does not give two thoughts about Customer Service. They have become too big, and don't care about screwing people over.
I have had my credit rating destroyed because of the lack of communication from o2 to myself. I mean why would I check that I owed money, after being told that I owe nothing to terminate!!!!!!!
I am glad I kept the transcripts, ALWAYS keep your transcripts.
I have also emailed the credit team now that I believe my account has been completely zeroed.
They have not got back to me! WHAT A HUGE SURPRISE.
If any o2 employees see this, please could you chase them up?
Don't fall into the same trap I did. After speaking to a chat agent in india, call o2 up to confirm what they have said is true!
Good luck everyone else who is still with this disgusting Company!
I will also be looking to submit my story to that watchdog program, as people need to be made aware.
Regards,
James Orme
