Solved: Quick Question: Refresh

Curr946 · ‎16-11-2015

Snooping around on these forms and it appears if you pay off your handset you can cancel the airtime with 30 days notice. Now I assumed 02 only waved the remaining airtime if you upgraded. (ie bought a new handset on loan)

Could someone confirm either way.

Current Phone: Sony Xperia XZ Premium

MI5 · ‎16-11-2015

Refresh allows you to pay off the handset and walk away, or upgrade immediately or just stay on sim only.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎16-11-2015

Refresh allows you to pay off the handset and walk away, or upgrade immediately or just stay on sim only.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎16-11-2015

If you pay off your device you can cancel your air time without any further charge. It isn't necesary to upgrade. If you want to you could use your phone with any network, provided it's unlocked, which you should do before you pay off the device.

I DO NOT WORK FOR O2

Curr946 · ‎16-11-2015

I see. Thanks for the update. Great deal really.

Current Phone: Sony Xperia XZ Premium

MI5 · ‎16-11-2015

Some say you pay a little more for refresh but it's great if you like to swap phones regularly.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Toby · ‎16-11-2015

Welcome to the forum @Curr946. I'm Toby, the community manager here. Good to see you getting involved! Are you thinking of joining O2, or just browsing?

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Cleoriff · ‎16-11-2015

Hi @Curr946 Welcome to the forum. This guide on Refresh was written by one of our members @Anonymous it tells you everything you need to know...

http://community.o2.co.uk/t5/Discussions-Feedback/A-Guide-To-O2-Refresh/td-p/877701

Veritas Numquam Perit

Anonymous · ‎20-11-2015

Great advice here guys! I'm sure it's been very useful for @Curr946

O2

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