Putting a spending cap on my account

[Paddie]

I need to put a spending cap on my account

[Paddie]

Can someone tell me how to do this please

[Bambino]

@Paddie You need to call customer service: Guide: Coronavirus Community Help and Support 

Because you're not buying anything, O2 doesn't consider your call important, so use the Upgrade, Lost/Stolen, or Fraud option if you have to, to get through. Otherwise you'll just be disconnected.

Alternative advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

Edit: I'm not sure if the O2 online advisors can help but it's worth asking. @O2Ellie can you assist?

[O2Ellie]

Thanks for the tag @Bambino 

I can have a look in to this for you @Paddie, I will private message you now.