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Purchases

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Anonymous
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on ‎08-09-2014 16:49

on ‎08-09-2014 16:49

Can I put a stop on purchases on a pay monthly account?

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jonsie
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on ‎09-09-2014 09:42

on ‎09-09-2014 09:42

You surely just need to remove your payment details or add a card with insufficient funds. O2 can't block google play purchases.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
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‎08-09-2014 16:51 - edited ‎08-09-2014 16:54

‎08-09-2014 16:51 - edited ‎08-09-2014 16:54

If you mean charge to mobile http://www.o2.co.uk/chargetomobile then yes just ring customer services on 202 contract or 4445 payg.

This may not stop other companies charging your account.

If that happens then seek assistance via http://www.phonepayplus.org.uk
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MI5
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on ‎08-09-2014 17:53

on ‎08-09-2014 17:53

What purchases are you referring to exactly?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎09-09-2014 09:40

on ‎09-09-2014 09:40

Hi. It's Google Play that's the problem

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jonsie
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on ‎09-09-2014 09:42

on ‎09-09-2014 09:42

You surely just need to remove your payment details or add a card with insufficient funds. O2 can't block google play purchases.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎09-09-2014 09:53

on ‎09-09-2014 09:53

I think the problem here is using C2M to pay for apps and in app purchases off Google Play.....?
If so, bob's advice above stands as the best course of action, but also ensure you remove any credit or debit card details from your Google profile or else the charges will default to that instead of C2M.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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