Problems switching current number to new Sim

Anonymous · ‎26-09-2017

For the past three days O2 have reassured me through on-line Gurus and by phone that they will switch my current number to the new sim for my iphone 8, "within the next 24 hours". It still hasn't happened so I suspect there must be some significant issue that first line support can't handle. Any suggestions as to how I can make this happen?

MI5 · ‎26-09-2017

Submit a request yourself - don't rely on live chat http://swapmysim.o2.co.uk/
You can also go in store to do it or call customer services on 202.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Marjo · ‎27-09-2017

Hi @Anonymous welcome to our forum! Sorry to hear that it's been taking so long to switch your number. Did anything happen yet with it or are you still waiting? Please let us know your progress!

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