on 12-04-2022 14:50 - last edited on 13-04-2022 11:00 by lewys-gp
Wanted to change tariff but it appears to be a serious problem when I changed my package with virgin. They told me I had to switch to o2 and a new sim arrived but I now have two numbers ? My original [personal details removed] and a new one [personal details removed] which is the number being used for my bill from 02 but this is on a virgin sim in my other mobile. Totally confused and your people can't seem to help me ! After speaking to Paula she said she needed to speak to another department and she would call me back, never happened!! Very confused and disappointed.
on 12-04-2022 16:29
Sounds like the salesperson got you to sign up to a new o2 sim rather than change your existing tariff @Edgar.
Does the o2 sim give you the allowances you need, and can you afford it? Final question is can you cancel the Virgin one to move your number across without charges?
If not, you need to cancel the new o2 sim and get them to make the change you wanted in the first place.
You can contact o2 customer services on social media if that works for you - Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
If not, you can call them from 202 on the new o2 sim, or 0344 809 0202.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 13-04-2022 11:02
on 13-04-2022 16:45
I'm a long term member of the Virgin Community and their customer services seem to have a habit of screwing up Volt. They are supposed to give you a PAC code to give to O2 to transfer your number and close the mobile element of your Virgin Media contract.
Keep on at Virgin.