I took out the full insurance plan for my IPHONE 13

[NOVATROOP77NI]

I Took out the full insurance plan for my device a iphone 13 but I dont see it listed in my charges or my bills should I be concerned or is it worked into the price of the device plan these days?

[Cleoriff]

Hi @NOVATROOP77NI 

No it's a separate policy with it's own direct debit. (Or used to be)

https://www.o2.co.uk/shop/services/mobile-insurance 

If you can't see payments in your bank you need to contact O2

Give O2 a call on 202  or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[NOVATROOP77NI · Accepted solution]

They actually said that its on the bill as More Extras and true enough it was it was not mentioned as insurance but they said that it was and £12.50 sounds right.

[Cleoriff]

@NOVATROOP77NI 

So are you paying it separate to your phone as I said, or is it included as one bill??