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Problem with credit check process therefore not being able to start my contract

Radostin
Level 1: Joiner
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Hey there, I decided to switch from my old provider and found a good tariff with O2. I made an account, started filling up my details and the furthest I reached was the credit check where I put my debit card details. I did that but I'm getting an error and the system fails to perform that credit check. Tried twice, tried doing it from my phone, same deal. Tried contacting support, but they wasted an hour of my time, promised that I'll get an email notification on the next day which I never received. So I'm asking, isn't there any other way to way to perform that credit check? It's much easier just to send over a bank statement, but that is not given as an option for some reason

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MI5
Level 94: Supreme
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@Radostin 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
Level 94: Supreme
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@Radostin 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Guide: How to find help & contact O2 

Veritas Numquam Perit

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MI5
Level 94: Supreme
  • 147415 Posts
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  • 28316 Solutions
Registered:

@Radostin 

Time to find an alternative provider.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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