Problem with credit check process therefore not being able to start my contract

[Radostin]

Hey there, I decided to switch from my old provider and found a good tariff with O2. I made an account, started filling up my details and the furthest I reached was the credit check where I put my debit card details. I did that but I'm getting an error and the system fails to perform that credit check. Tried twice, tried doing it from my phone, same deal. Tried contacting support, but they wasted an hour of my time, promised that I'll get an email notification on the next day which I never received. So I'm asking, isn't there any other way to way to perform that credit check? It's much easier just to send over a bank statement, but that is not given as an option for some reason

[MI5]

@Radostin 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

Guide: Coronavirus Community Help and Support 

[Cleoriff]

@Radostin 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Guide: How to find help & contact O2 

[Radostin]

@Cleoriff @MI5 The social media chats were useless, they just asked for a bunch of details, they took 30mins to reply to each message and then told me that my credit check had been failed which I already knew and it the reason I contacted them in the first place. Then I called and spoke to 2 different people from the sales department, each of them wasting about 40 minutes for me. They went through the whole process of ordering the sim, reading the plan details and all the things that I already did in the website manually. All of that just to tell me in the end that my credit check had failed, which again is why I had to call...... Absolutely useless. The is no email for inquries like this on the wibsite, there is no live chat, absolutely stupid

[MI5]

@Radostin 

Time to find an alternative provider.