Problem with call

[Adamswierczynsk]

Hello, maybe someone help me for two days I can not make outgoing calls all the time connects me with some machine which tells me that I have an unpaid bill of £ 0 which is not true and no one replies to the support, please help

[MI5 · Accepted solution]

@Adamswierczynsk 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[Bambino]

@Adamswierczynsk Instructions on how to use Skype to call for free, and numbers to call for customer service can be found here: Guide: Coronavirus Community Help and Support 

When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.