Problem porting my old number after moving to O2

[Brahim]

I have decided to move to O2 from EE last week and requested to keep my old number. I got my SIM on Monday, install it on my phone, activated it as instructed on the text message from O2, rebooted my phone multiple times and 48 later, my phone number have not been ported yet. Tried to call O2 service desk but waiting time was 1hr, hence I'm dropping this message here for possible advice. 

[Bambino · Accepted solution]

@Brahim Did you get your PAC from EE? If so, take a look here: Migration & porting into O2 - O2 Community

Here are the options to contact customer service:

Call 202 from your mobile, 0344 809 0202, 0800 902 0217 or 0800 032 1402 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)