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Anonymous · ‎07-03-2016

Have you heard anything about your preorder I've been told I'll have to collect from store even though I preordered online

Anonymous · ‎07-03-2016

Doesn't show any orders

Cleoriff · ‎07-03-2016

Ok...when you ordered this did you make any payments? If so and nothing is showing under MyO2 you may need to ring customer services tomorrow http://www.o2.co.uk/contactus

Veritas Numquam Perit

Anonymous · ‎07-03-2016

Yes they took 9.99 out my account

MI5 · ‎07-03-2016

If nothing is showing you haven't ordered anything. You need to call CS to check.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎07-03-2016

Was this an upgrade or new contract?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎07-03-2016

I've got email of confirmation and and a order number

MI5 · ‎07-03-2016

You really need to check with CS to see if you passed credit check etc.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎07-03-2016

@Anonymous wrote:
I've got email of confirmation and and a order number

Ok...then you need to see if you get a tracking email tomorrow. If not.... ring CS from the link given. Don't speak to live chat...

Veritas Numquam Perit

Anonymous · ‎07-03-2016

They've emailed me all documents and I took out a new contract and I also took out a new contract on a tablet Sunday too

MI5 · ‎07-03-2016

Only by calling CS can you get help. We can't see any orders or account details on here sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Preordered s7 edge

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Stolen SIM card

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upgrade on Account number ********** Phone number ...